Product Return

At DEVOT, we strive to ensure that you are completely satisfied with your purchase. If you need to return a product, please review our return policy and instructions below.

1. Return Eligibility

• Non-Refundable Products: Perfumes are non-refundable. Returns or exchanges are only accepted for damaged or incorrect products.
• Condition for Return: Items must be returned in their original condition, unused, unopened, and with all original packaging intact.
• Timeframe: Returns must be initiated within 3 days of receiving the product. Requests made after this period will not be accepted.

2. How to Initiate a Return

1. Contact Us: To start a return, contact our support team at support@devot.com with your order number and reason for return. Please ensure that your reason is valid and within the scope of our return policy.
2. Approval: Once we receive your return request, our team will review and approve it. We will then provide you with instructions and a return shipping label if your return is approved.
3. Unboxing Video: For damaged or incorrect items, an unboxing video (recorded while opening the package) is required to process the return.

3. Return Process

1. Return Shipping: Use the provided return shipping label to send the product back to us. Products sent back without our consent or proper authorization will not be accepted.
2. Inspection: After receiving the returned product, we will inspect it to ensure it meets our return criteria.
3. Refund or Replacement: If the return is approved, we will process a replacement or refund. Please note that a fee of ₹300 will be deducted from your refund to cover shipping and handling charges.

4. Refund Process

• Refund Timing: Once your return is approved and the product is received by us, the refund amount will be credited to your account within 24-48 hours via G-Pay or online transfer.
• Proof of Purchase: Ensure that you provide proof of purchase when initiating the return.

5. Non-Returnable Items

• Personal Preference: If you do not like the fragrance, it will not be considered a valid reason for a return or exchange.
• Sale Items: Sale items are non-returnable except in cases where the product is damaged or incorrect.

6. Contact Us

For any questions or further assistance with returns, please reach out to our support team at support@devot.com.

Thank you for your understanding and cooperation. We are committed to providing you with an exceptional shopping experience and are here to assist you with any issues you may encounter.