Delivery and Return

Welcome to the DEVOT Delivery and Return Policy page. We aim to provide a seamless and enjoyable experience with your purchases. Below you will find detailed information about our delivery options, costs, and return procedures.

Delivery Information

1. Shipping Options

• Standard Shipping: 3-5 business days.
• Expedited Shipping: 1-3 business days.
• Overnight Shipping: 1-2 business days (if ordered within specified time frame).

2. Shipping Costs

• Standard Shipping: Free on all orders.
• Expedited and Overnight Shipping: Costs vary based on location and order size.

3. Order Tracking

• Once your order is shipped, you will receive a tracking ID via email or WhatsApp. You can use this ID to track the progress of your delivery.

4. Delivery Timeframes

• Standard Shipping: 3-5 business days (excluding holidays).
• Expedited Shipping: 1-3 business days.
• Overnight Shipping: 1-2 business days (if ordered before the cutoff time).

5. International Shipping

• Currently, we ship within India only. We will be introducing international shipping options soon.

6. Delayed Orders

• In case of any delays, we will notify you via email or WhatsApp. You can always check your order status using the tracking ID provided.

7. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a return, replacement, or refund as per our return policy.

Return Policy

1. Return Eligibility

• Perfumes: Non-returnable unless damaged or incorrect.
• Condition: Items must be unused, unopened, and in their original packaging.

2. Initiating a Return

• To start a return, please contact our support team at support@devot.com with your order number and reason for return.
• If your reason is validated and approved, our team will guide you through the return process.

3. Return Window

• Returns must be initiated within 3 days of receiving the product. After 3 days, we will not be able to process returns.

4. Non-Returnable Items

• Fragrance Dislike: Not a valid reason for return.
• Sale Items: Not eligible for return or exchange, except for damaged or incorrect products.

5. Refunds

• Once the return is approved, the refund will be processed within 24-48 hours of receiving and verifying the returned product.
• A fee of ₹300 will be deducted for refund charges (including delivery and return charges).

6. Unboxing Video Requirement

• An unboxing video (recorded while opening the package) is required to process returns for damaged or incorrect items.

7. Return Shipping

• You will receive a return shipping label and instructions once your return is approved. Products sent back without our consent will not be accepted.

8. Questions

• For any questions about returns or exchanges, please contact us at support@devot.com.

Thank you for choosing DEVOT. We’re committed to providing excellent service and ensuring your complete satisfaction with your purchase. If you need further assistance, please don’t hesitate to contact our support team.